EMR Solutions by Medicare

Instigated by the incredibly slow adoption of Electronic Medical Records (EMR) by doctors across the nation, Medicare is announcing it will begin offering doctors electronic medical record software solutions.

Both upfront and ongoing costs have been critical factors in the lagging EMR adoption rate. Medicare hopes that by providing doctors with a free or very low-cost system, doctors will readily adopt EMR putting healthcare providers in America on a common system, thereby, providing Medicare and the general public  with obvious, health, reporting and billing benefits.

 Due to the implementation of VistA, the VA also outperforms most public sector hospitals on a variety of criteria. The VistA system is public domain software, available through the Freedom of Information Act directly from the VA website or through a network of distributors.

Installed in over 1300 inpatient and outpatient facilities, the system is well-established and quite successful by EMR standards. But can a system designed for a large organization like the VA also work for a solo practitioner family practice office?

The problems with the healthcare sector and its slow adoption of electronic medical records are much deeper than some would like to admit, and viable solutions have been hard to come by. 

The healthcare system is extremely fragmented, with thousands upon thousands of practices all practicing differently, using different billing systems, with different levels of computer proficiency, and different workflows. Building a one-size-fits-all system has failed in the past and will likely continue to fail. The fact that over 300 different vendors currently develop and market EMR software attests to the need for customization. The need for pre- and post-sale customization is a reality in every practice since every practice operates differently. Even practicing physicians within the exact same specialty do things differently and run their practices differently. 

A key challenge for systems with large installation bases is often that the system becomes rigid simply due to the vendor trying to please too many different practices. Customization gets repeatedly delayed or shelved altogether. Another concern is that when medical records are stored on servers that Medicare can access and control as they please  practices may be hesitant to use the system regardless of the benefits to the practices and their patients.

Maybe Medicare could focus more of their resources in the development and promotion of better standards for integrating already proven EMR systems  and integrating EMR systems with electronic personal health records, managed by the patient. Why not offer patients a free electronic health record which can easily interface to all the major EMR vendors in the market? Wouldn't a record they control, that can communicate with all their health providers, and be accessed by any other provider in the event of an emergency be more beneficial?

The costs involved with a failed implementation can far outweigh the costs of purchasing an EMR at market price due to productivity losses, and hardware  and implementation costs.